The Operatix team recently carried out a Customer Satisfaction Survey to measure the satisfaction levels of our clients. The outcome has shown some great results from the majority of our clients, with 90% of clients responding that they are either extremely, or very Satisfied with the overall experience working with Operatix. “Knowledgeable team. Open doors into accounts we’ve previously had not contact with. Good initial conversations with customers which wherever possible cover the whole product portfolio.”, was one highlight that came up in the survey.
Work Ethic is vital in sales, which is why we’re delighted that 95.9% of all clients expressed a high level of satisfaction – demonstrating that our clients are not only pleased with the knowledge of the team, but also comfortable knowing that the Operatix team have the drive and determination to consistently create the demand in target organizations. “Consistent quality of results, professional staff & result driven” was a recent comment from a client that counts on Operatix’ expertise to accelerate sales results across the UK Market.
Confidence with the message and understanding of the client’s value proposition is key, and 89.1% voiced that they are very satisfied with how the Operatix team builds a succinct message that demonstrates value to prospects from both a technical and business perspective. “Effective use of internal time and resources, confidence in rep, regular ‘one of the team’ communication” was a piece of feedback from a client that have been working with Operatix for over a year.
More feedback that highlighted both the scale and value that Operatix delivers, is demonstrated by two clients that had the following to say: “They have already contacts in Region with the right people / Can Operate EMEA wide / Are flexible and understand our business and issues”
– “Good lead quality (meetings with the right people), frequent contact re. progress, enthusiasm of the rep we have.”
95.9% of our clients are satisfied with the frequency that they have been in touch with their Sales Consultant working on the program, displaying the emphasis Operatix puts on working as an extension of their sales and marketing team.
The survey was sent to all current clients and was carried out over the course of August and beginning of September 2017. It is a best practice at Operatix to periodically carry out surveys with our clients to measure satisfaction levels and analyse the feedback to continually increase our customer experience.